Oferte de muncă - 454375 - Happiness Engineer (Support Engineer)
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Happiness Engineer (Support Engineer)

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Domeniu: Serviciu clienti
Localizare: Timisoara
Firma: Reflection Media SRL
We are the Cozmoslabs.com team and we build software products, like Profile Builder and WordPress Creation Kit.As our plugins are doing really well and weANDamp;rsquo;ve got others in the works, we are growing our team and are looking for a Happiness Engineer that will offer technical support to our clients.ANDlt;h3ANDgt;What we offer:ANDlt;/h3ANDgt;ANDlt;ulANDgt;ANDlt;liANDgt;Competitive salary, based on your experience, skill set and location;ANDlt;/liANDgt;ANDlt;liANDgt;We only work 4 days / week (Fridays off unless thereANDamp;rsquo;s a national Holiday that week);ANDlt;/liANDgt;ANDlt;liANDgt;Flexibility regarding the work location;ANDlt;/liANDgt;ANDlt;liANDgt;A great and inspiring group of people to work with;ANDlt;/liANDgt;ANDlt;liANDgt;Lots of vacation time. Two weeks for Christmas, one for Easter + summer Holiday (also weANDamp;rsquo;re quite flexible throughout the year if you need time off);ANDlt;/liANDgt;ANDlt;/ulANDgt;ANDlt;strongANDgt;So if youANDamp;rsquo;re a girl or a guy who:ANDlt;/strongANDgt;ANDlt;ulANDgt;ANDlt;liANDgt;Worked before with WordPress (you installed WordPress, created a site or maybe themes);ANDlt;/liANDgt;ANDlt;liANDgt;Understands how PHP works and experimented with it before;ANDlt;/liANDgt;ANDlt;liANDgt;Are willing to learn PHP and expand your technical skills;ANDlt;/liANDgt;ANDlt;liANDgt;Is knowledgeable in CSS, jQuery, JS;ANDlt;/liANDgt;ANDlt;liANDgt;Did support before, even if not technical and really liked it;ANDlt;/liANDgt;ANDlt;liANDgt;Communicates easily, likes being in contact with other people and is open to learn and develop herself or himself;ANDlt;/liANDgt;ANDlt;liANDgt;Has great written and verbal English skills;ANDlt;/liANDgt;ANDlt;liANDgt;Thinks problem solving is exciting;ANDlt;/liANDgt;ANDlt;liANDgt;Has a self-driven work ethic and is a self-starter who loves taking initiative and seeing things through to completion.ANDlt;/liANDgt;ANDlt;/ulANDgt;ANDlt;strongANDgt;Then check out what you could do:ANDlt;/strongANDgt;ANDlt;ulANDgt;ANDlt;liANDgt;Manage the support forums, either answering customer questions directly or bringing in an appropriate member of the core development team when you cannot.ANDlt;/liANDgt;ANDlt;liANDgt;Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission.ANDlt;/liANDgt;ANDlt;liANDgt;Testing bug reports locally and logging in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate.ANDlt;/liANDgt;ANDlt;liANDgt;Pre-release QA testing ANDamp;mdash; literally, just banging on the plugins to see what you can break and logging that accordingly.ANDlt;/liANDgt;ANDlt;liANDgt;Reviewing all the social media channels for relevant discussions and engaging in the conversation.ANDlt;/liANDgt;ANDlt;liANDgt;Helping run regular user testing sessions, gather feedback from the forums, and be the voice of the communityANDlt;/liANDgt;ANDlt;liANDgt;Creating hacks and snippets to solve one off problems.ANDlt;/liANDgt;ANDlt;liANDgt;Creating tutorials, documentation, screen casts and other forums of materials to help guide people to success.ANDlt;h3ANDgt;Location:ANDlt;/h3ANDgt;YouANDamp;rsquo;d have to be willing to come and work with us (at least a few days a week) in our office in Timisoara, Romania. We know working remotely is all the rage in the WordPress world these days, but we need someone to bounce ideas off and can do that more easily when weANDamp;rsquo;re in the same room.Contact us at madalina@cozmoslabs.com with a CV and/or portfolio related to the above.ANDlt;/liANDgt;ANDlt;/ulANDgt;

Ofertă de muncă adaugată la data: 25-02-2015

Ofertă de muncă valabilă pană la data: 25-03-2015
 

Număr de identificare pe jobcrawler.ro: 454375; Data indexării: 26 Februarie 2015


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»  1. Happiness Engineer (Support Engineer) Număr de identificare pe jobcrawler.ro: 454299   Data indexării: 26 Februarie 2015
 


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