Oferte de muncă - 454996 - Onboarding Cloud Engineer
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Onboarding Cloud Engineer

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Domeniu: IT Software
Localizare: Romania, Romania
Do you want to be a key leader in MicrosoftANDamp;rsquo;s fastest growing business and personally driving an industry transformation to the Cloud?<br><br>Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Office 365? If so, keep reading.<br><br>The Office 365 Customer Support team is looking for thoughtful, analytical, and high energy Onboarding Engineers to join a new team that will be responsible for delivering onboarding support services for the next version of FastTrack. The Onboarding Engineer are responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Onboarding Service for customers with greater than 150 seats.<br>The onboarding engineer will have to engage Office 365 customers, assess their environment, network, software to identify the actions needed for a smooth and quick Office onboarding, to define and execute a remediation plan together with the customer IT staff.<br><br>You are responsible for executing the delivery of the customer Onboarding Experience for Office 365 while utilizing the companyANDamp;rsquo;s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.<br><br>Your key business metrics will be:<br><br>ANDamp;bull; Customer and Partner Onboarding Satisfaction<br>ANDamp;bull; Reducing timecost to Onboard<br>ANDamp;bull; Reducing reactive support incidents<br><br>Your specific responsibilities will include:<br><br>ANDamp;bull; Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding technical process.<br>ANDamp;bull; Maintain strong working knowledge of the service, take ownership for service improvement<br>ANDamp;bull; Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs<br>ANDamp;bull; Share knowledge with others through solution documents, contribute to social media, engage technical communities<br><br>Successful Candidate Competencies:<br><br>ANDamp;bull; Microsoft Office 365 technical competency: Possess a broad knowledgebase of Office 365 technical architecture<br>ANDamp;bull; Advanced skills in PowerShell, Active Directory, Web Services and troubleshooting,<br>ANDamp;bull; Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.<br>ANDamp;bull; Strong problem solving ability ranging from conceptualization to implementation<br>ANDamp;bull; Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs.<br>ANDamp;bull; Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries<br>ANDamp;bull; Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.<br>ANDamp;bull; Strong relationship building skills to create, reinforce, motivate and guide customers and partners<br>ANDamp;bull; Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.<br>ANDamp;bull; Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.<br>ANDamp;bull; Advanced degree (MBA, Masters, PhD) in engineering, business, marketing, economics or related field is a plus<br>ANDamp;bull; English language is a must, while Spanish, Portuguese, Italian, German or French are considered a plus<br><br><br>Qualifications Recommended:<br><br>The ideal candidate will have a four year degree or the equivalent in work experience and preferably 5 years customer support experience. Demonstrated leadership skills are required. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.<br><br><br>Experience:<br><br>ANDamp;bull; A minimum of 2 years supporting one of the following: 2007 or 2010<br>ANDamp;bull; A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.<br><br>Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, youANDamp;rsquo;re free to express yourself your way!<br>Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.<br><br>Please note that your resume will be entered in our data base and may be used in further recruitment events.<br>Only suitable candidates will be contacted.

Ofertă de muncă adaugată la data: 25-02-2015

Ofertă de muncă valabilă pană la data: 25-03-2015

Număr de identificare pe jobcrawler.ro: 454996; Data indexării: 26 Februarie 2015

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